Twitter continues to set the news agenda and prove how fast the message can spread and galvanise public debate. It also highlights the importance of monitoring and participating in the conversation about your brand and being ready to respond appropriately, particularly when you are caught up in the cross-fire.
More and more, it seems consumers are holding brands accountable and judging them on the company they keep. Brands need to be ready to protect themselves from the attack and use the opportunity to strengthen the relationship with their audiences.





