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KLM extends their brand experience beyond the skies

Building Broader Brand Relationships is Good for Business. Many years ago, back when Apple was a personal computer business, Steve Jobs had a vision for Apple to play a valued part in more of the 1440 minutes in every person’s day than any other brand.…

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Brand respect. Turning complaints into advocacy.

Promises are easily made but delivering on them is a constant challenge for any brand. One of the biggest tests for a brand is not in making the sale – it is in how they respond when the customer has a problem. How you treat…

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Honesty is the best policy. The Four Golden Rules of Brand Honesty

More then ever, honesty is vital for brands as consumers become more switched on, less naïve and ready to boycott those brands they don’t trust. Brands have the ability to have relationships with their audience and like any good, successful relationship, they should be built…

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