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Tiffany Co shows the value of brand – and then take it too far.

The web is ablaze with ‘social commentary’ on Tiffany’s ‘Everyday Object Collection’. At first sight the US$1500 Tiffany 18k gold paperclip is a brilliant example of the power of brand. After-all, anyone can head down to the local stationery store and pick-up a regular gold…

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A Guide to marketing to Gen Z

For as long as I’ve been working in branding, I can’t remember a target audience our clients felt they knew as little about as Gen Z. To be fair, part of this confusion comes from a lack of clarity around the age bracket Gen Z…

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Global Brand rankings turned on their head.

The fast changing face of branding. The last eighteen years has seen a seismic shift in global brand rankings. It is almost impossible to believe that less than two decades ago brands such as Apple, Google and Amazon were barely a glint in the world’s…

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DJ Marshmello + Fortnite. The biggest concert to never happen.

Branding in the Virtual Experience Economy In the hullabaloo of last week’s Super Bowl you may have missed the news that DJ Marshmello played a gig to an audience of 10 million. Yep, not a typo. In a first (of many?) an estimated 10 million…

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The surprising Brands behind the world’s most loved Auto Brands

Few brand purchase decisions we make are as strong a reflection of how we see ourselves as consumers and how we wish the world to see us asĀ  choice of the car we drive. Even those who claim to not care what brand of car…

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Retail Brand Innovation – Self Select Customer Service

An engaging way to deliver the service experience your customers want, when they want it. Understanding when to provide service to the contemporary consumer and when to leave them to shop under their own steam is a challenge for retailers. Bug them with unwanted offers…

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Why Amazon is forcing retailers to finally pay attention to their customers.

Did retail set itself-up for disruption? In Australia we’ve heard alot of talk over recent years of how tough life is for retail brands. There’s no doubt the category is under pressure as competition increases and consumer behavior and expectations shift. In a recent interview,…

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Customer Centric is the new brand strategy for banks.

Are banking brands finally getting ahead of the consumer curve? Reading an article this week about Chase Bank in the US, I noted for the second time in a week a services brand seeking to be “the apple genius bar” for their category. Not surprisingly,…

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Marketing guru Seth Godin talks about Brand Authenticity

The differentiating power of brand authenticity When best-selling author, entrepreneur and marketing guru Seth Godin spoke with Brandchannel editor Shirley Brady about what brands need to do to stay relevant, authentic and innovative at the Brandemonium 2017 conference in Cincinnati, his view on the role…

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Old branding lesson in a new world from Tiffany & Co.

Don’t throw the marketing baby out with the bathwater. This recent ad for Tiffany & Co. reminded me of the power of media placement. As the brand world continues to evolve and become more complex, it’s useful to keep in mind that some of the…

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Westfield’s OneMarket platform shapes up against Amazon

Westfield acts to level the playing field in this increasingly Amazon dominated marketplace. The world of retail has been shaken by the emergence of Amazon as the world’s leading platform like no other development in my 25 years of branding. If retailers aren’t kept awake…

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Death of the Shopping Mall – The changing landscape of retail

The world of retail has changed. Online shopping, online product and brand comparison, and the new shopping habits of consumers have significantly changed the retail landscape. Retailers, shopping strips and shopping centres have had to get agile in evolving the way they connect with and…

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