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Supermarkets continue to top brand trust rankings

Leading retail brands continue to lead the Roy Morgan ‘Net Trust’ rankings while distrust is highest for Facebook and leading telcos. The top 10 list of trusted brands for the December 2022 quarter has just been released by Roy Morgan. Despite increasing inflation, the report…

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Retail Brand Innovation – Self Select Customer Service

An engaging way to deliver the service experience your customers want, when they want it. Understanding when to provide service to the contemporary consumer and when to leave them to shop under their own steam is a challenge for retailers. Bug them with unwanted offers…

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Amazon infographic. Get to know the brand.

Everything you wanted to know about one of the world’s biggest brands. From simple online bookseller to the world’s biggest online store, Amazon is no longer just a disrupter, it is a leader in the retail sector. Today, Amazon holds 43.5% of USA’s eCommerce market.…

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Amazon’s Australian launch – A radio interview with Truly Deeply Founder; Dave Ansett

Who’s afraid of the big, bad, Amazon? Amazon soft launched in Australia this week to much anticipation. National radio network TripleM spoke to Truly Deeply Founder and creator of brands; Dave Ansett to get his view on what their arrival meant for Australian retailers. You…

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Online and offline become one but brands still slow to adapt

The end of the digital offline divide is in sight or it should be. FSFK’s Future of Retail 2018 outlines how companies can transform their stores into experience centres that extend their supply chain and digital commerce platforms, creating mutual value with a focus on…

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JB Hi-Fi Group CEO shares insights on brand survival post Amazon

How Australia’s largest home entertainment brand is preparing for Amazon’s arrival in Australian. Recently ranked the 9th strongest brand in Australia, JB Hi-Fi is an Aussie success story but is this all about to change for the retail giant? Last week JB Hi-Fi’s Group Chief…

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Moby Mart – A Disruptive Convenience Retail Model

From the same crew who brought us Wheely’s bike cafes, comes Moby Mart. A few years back we wrote about Wheely’s an organisation looking to disrupt the cafe market with their new model of pedal powered, solar powered, low on carbon footprint, high on smarts…

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Three Ways Retailers Are Scaring Away Ready-to-Buy Customers

The way customers buy has changed I recently read a great article on Curalate by Jarred Shelley, Head of Content Strategy that captured one of the great challenges fro retail brands in today’s ever-changed marketplace. The article talks through a shopping experience that is reflective…

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What Amazon’s Australian launch means for local retail brands

With Amazon’s launch into the Australian market around the corner, the picture of what that means for Australian consumers and retailers is becoming clearer. For Australian consumers, Amazon is likely to wind-up offering everything from fresh and non perishable groceries, beauty products, wine, clothing and…

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Patagonia continues to differentiate by living their brand beliefs

While most brands were trying to compete with the biggest discounts to standout over the Black Friday weekend, Patagonia continued to use its brand to guide true differentiation. Black Friday, Cyber Monday combine to be one biggest consumer shopping events of the year and it’s…

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Disruptive online retailer the surprise buyer of Dick Smith brand

Ruslan Kogan to Revitalize Dick Smith Retail Brand It’d be tough to find two hotter topics in the world of brand and marketing than ‘new thinking brands disrupting’ and ‘old thinking brands imploding’. The latest move by Australian online retailer Kogan combines both. The move…

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Sugar the tobacco for big food brands

Big food’s short term thinking on sugar Every day there seems to be more and more information surfacing about the activities of major food brands in response to the obesity epidemic the western world is facing. There’s little doubt they’re using their financial muscle and…

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