The Difference Between Message and Value
In the past week I’ve had several conversations with clients, colleagues and our creative staff about the difference between brand messages and brand value. Brand is still a relatively young business concept and continues to evolve, mature and become more valuable to companies with each passing year. When I think back even just five years ago to the types of brand briefs we were working with, they were mostly Brand Message Centric – ‘what can we tell the market about our products or services that will compel them to choose us over our competitors?’ Typically these days our brand projects have a very different philosophy, our clients are rightly more focused on “What must we be delivering through our products and services so that our market can’t wait to include us in their lives?”. This is the compelling and critical difference between brand Value and brand message.
Apple, a brand obsessed with building customer value from the inside-out. Read the rest of this entry »
