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Brand reputation – you’re only as good as your weakest link

One of the real tests of a brand’s reputation comes post purchase. With cars, the service experience is a critical influencer of brand perception, customer loyalty and retention. For many auto brands this can be extremely hard to manage. Local dealers are often franchised and…

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Morrison and Shorten fail to build brand differentiation

Spot the difference: Neither of the leaders has an engaging or distinctive personal brand. While the polls have consistently pointed towards a narrow win for Labor, they also highlighted very small differences in whom Australians prefer as their PM. The last Newspoll before the election…

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Heineken fights to protect its brand and trademark red star

Global beer brand forced to defend its iconic red star and perceptions of it promoting communism. Dutch brand Heineken is recognised globally for its green cans and bottles. Another core brand asset is the red star. Unfortunately for Heineken, the red star is also seen…

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Nutella’s brand truth spoils the party again

Can an image change brand perception? McDonald’s recently introduced a Nutella Burger in its Italy restaurants. However, among the excitement of the new burger was a one image that was souring the publicity. A picture of the Nutella jar showing what is actually inside, has…

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