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The psychology that drives resistance to branding change.

A Critical Step in Rebranding Strategy. Over recent months (and maybe years) we’ve tracked a growing consumer activism speaking out against changes to brand identity. Whether it’s global fashion retailer Zara, U.S. grocery chain Giant Eagle,  The City of Frederick in Maryland or most recently,…

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Branding – Has the consumer empowerment pendulum swung too far?

Brand Backlash – Important feedback of ill-informed hot air? I read with interest this week of a city in the US State of Maryland who launched a new brand identity for the town, only to backtrack in the face of resident dissatisfaction. Having worked on…

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