By Category

Retail Brand Innovation – Self Select Customer Service

An engaging way to deliver the service experience your customers want, when they want it. Understanding when to provide service to the contemporary consumer and when to leave them to shop under their own steam is a challenge for retailers. Bug them with unwanted offers…

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Customer Centric is the new brand strategy for banks.

Are banking brands finally getting ahead of the consumer curve? Reading an article this week about Chase Bank in the US, I noted for the second time in a week a services brand seeking to be “the apple genius bar” for their category. Not surprisingly,…

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Fashion Retail Meets Technology in Ralph Lauren's New Smart Dressing Rooms

The Smart Technology Trend Continues for Retail Brands As retail brands continue to look at innovating their spaces to create stronger and more engaging customer experiences, Ralph Lauren in New York has gone high tech.

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Denmark's Playtype Font Foundry launches a Concept Store

We love a good design concept store Danish font foundry Playtime recently made the unusual jump from online to bricks and mortar, opening a concept storeĀ in Copenhagen. The Playtype store was launched in conjunction with the revamp and redesign of and represents the physical…

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HIS Story – A Next Generation Retail Concept dedicated for men

THE BRAVE NEW WORLD OF RETAIL BRANDING. Last month we wrote an article for The Melbourne Review that explored the direction of market focused specialty retail. In the article we mentioned a client we’d worked with many moons ago who had a concept for an…

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