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Brand China continues to polarise

Study shows perception of China varies across the globe, with reputation declining in many countries. As China celebrates their 70th anniversary of Communist rule, Pew Research Centre has released their latest Global Attitudes Survey on the People’s Republic. More prominant than ever in global headlines,…

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RACQ is the top Australian brand in CX survey

Local bank and insurance brands lead the way in customer excellence. KPMG’s Customer Experience Excellence Report shows that six of the top 10 local CX brands are in the banking and insurance sector, but none are the big 4. On the back of a series…

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Reviving the retail brand experience

Could ‘Appear Here’ be the saviour for retail? In the digital world, having a physical brand presence is more important than ever. Nothing beats the opportunity to share and interact with your customers in the flesh. However, the costs of finding and maintaining traditional retail…

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No differentiation. Wesfarmers continues to cannibalise their brands.

Target gives up on brand differentiation and becomes another Kmart The remarkable turnaround of Kmart in the past few years has left its competitors scrambling to compete. The strategy has achieved its goal of killing Big W. However, in the fight, Westfarmers has also severally…

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Brand patriotism: Lamb is back in the spotlight with controversial Australia Day ad

This Australia Day Meat and Livestock Australia has outdone themselves in their ‘Operation Boomerang’ campaign, with some help from their biggest critics. While many brands have tried to milk national pride and celebration for brand benefit, it’s hard to go past the dedication of Meat…

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