Today’s guest article has been penned by the very smart people at eatbigfish. eatbigfish is a strategic brand consultancy with a single focus: challenger thinking and behavior. Founded by Adam Morgan after he wrote Eating the Big Fish – the book that popularised the term ‘challenger…
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Why social media customer care is an integral part of every business’s success. Our friends at Website Builder have put together this nifty infographic that highlights the benefits and the importance of social media customer care. For just about any consumer brand, customer service is…
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As brands and businesses we can have a profound impact on the world beyond just making money. Many brands are starting to realise the value of operating in a way which gives value to not only their bottom line but also to society. Ok, so…
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With every organisation there are actions that have a disproportional effect on a brand. As you go up the tree in any company it’s the people at the top, the exec level that have this the opportunity to have such an effect on their…
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Measuring your brand’s social standing Jeremy Waite (Head of Digital Strategy EMEA @Salesforce.com Marketing Cloud) in his book, ‘From Survival to Significance’ represents an interesting perspective on the way brands and consumers engage on social media. This is an area of brand management that is…
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New social media trend for brands amps-up brand engagement. Facebook is now promoting the use of cinemagraph profile photos in the form of short loop videos. A cinemagraph is a mix of a photograph and a video. It creates a visual where one or a…
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