We're an agency with deep expertise in helping brands find their compelling point of difference. For more than 25 years we’ve paired strategic tools with beautiful design solutions to help business stand-out, transform and grow.

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Fitbit after sales builds positive brand differentiation and loyalty

How after sales contributes to brand reputation After sales is often non-existent, designed to minimise costs, or simply not a priority for many brands – but it should be. With more and more consumers reading reviews online before purchasing, after sales service is becoming an…

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Why I love being a brand manager at Truly Deeply

      Have you thought about switching to brand? For any account handler / client service person looking to scratch an itch in their career path, in particular those working in traditional advertising big agencies, I’d love to give some accounts of my perspective in my…

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How do I apply for a design job…? Tips from a designer, part 3.

When you apply for a job there are many things that lead to a strong application. We have put together some tips to help students, grads or anyone trying to get themselves out there in the design industry. This is the final installment of my 3-part…

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No differentiation. Wesfarmers continues to cannibalise their brands.

Target gives up on brand differentiation and becomes another Kmart The remarkable turnaround of Kmart in the past few years has left its competitors scrambling to compete. The strategy has achieved its goal of killing Big W. However, in the fight, Westfarmers has also severally…

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Is Clementine Ford an ideal brand ambassador for feminism?

Today in our faced paced, transformative society, enabled though accelerated distribution of content digitally, information is at our fingertips. Social injustice that has previously been accepted as the status quo, we’re no longer standing for it. Who are we? I’m speaking for myself, 31 year old…

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lululemon continue to differentiate with community

Why lululemon is the new breed of brand A few years back I recall seeing a former Nike VP of women’s wear speak. She was asked what was the biggest change she’d seen in that category during her time at Nike. Her answer was the…

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Are we in a type renaissance for brands?

As brand designers we’re always hungry. Hungry for new inspiration, new palettes, new strategy and as a corner store of everything we do new typefaces. Fonts are so important when it comes to creating new brand identities or logos. Finding the right type to express the…

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How do I apply for a design job…? Tips from a designer. Part 1.

Applying for a design job can be a big task when your starting out! We have put together some tips to help students, grads or anyone trying to get themselves out there in the design industry. When I was starting my design career I had a…

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Is minimalism an appropriate brand differentiator?

The trend of minimalist branding We’ve had some recent discussion with clients and in turn in the studio about the relevance of minimalism in brand identity or logo design. Some point to a trend of recent rebrands like Pentegram’s work for Mastrcard, wondering if there’s…

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Organic natural brands no longer differentiate

When mega brands go organic Gatorade is introducing an organic version of it’s brightly coloured sugar water for ‘athletes’. While the new product will be tested in select markets it seams Pepsi Co., the parent brand, sees the threat to the market dominant sports drink from more…

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The 6 Reasons Why Brand Loyalty is King

Don’t Underestimate the Value of Brand Loyalty Research in the US on brand loyalty has identified that more than 50% of consumers would pay a 20-25% premium for their favorite brand before price sensitivity would see them switch to another, competing brand. In some categories,…

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Is it time for Brands to revisit Augmented Reality?

Today’s post is an article written by Brandhook, good friends of ours and the sharpest brand research and insights agency around. If you didn’t know what Augmented Reality (AR) was a couple of weeks ago, chances are you do now. After reading our blog last…

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