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A Lesson in Retail from Hanoi’s Shoe Street

Is this the toughest retail environment on the planet? On a trip to Vietnam this month I spent a couple of days sweltering through the streets of Hanoi Old Town. The mercury hit 37 degrees and the humidity was thick enough to cut with a…

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Social Media platforms are disconnecting from Brands.

No more sharing the love. In a move reflecting a growing frustration among brand owners and manager, global beauty brand Lush announced it will be shutting down its social media channels in the UK. For a brand as popular as Lush in a category where…

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Retail Brand Whole Foods Trials Convenience Format in NYC.

Retail Leader Tweaks Brand to Stay in Front. Recently US retail brand Whole Foods launched a new convenience format of their grocery store model. Since Amazon bought the business the upmarket grocery retailer has been active in trialing new formats aimed at different niches to…

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How Rebranding Transforms Retail Street Appeal to Drive Increased Sales

Measuring the positive impact of rebranding. One of the challenges for many businesses looking to rebrand is establishing hard metrics to measure impact and return on investment. We always like our clients to come to a branding project with clarity on what these metrics may…

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Tiffany Co shows the value of brand – and then take it too far.

The web is ablaze with ‘social commentary’ on Tiffany’s ‘Everyday Object Collection’. At first sight the US$1500 Tiffany 18k gold paperclip is a brilliant example of the power of brand. After-all, anyone can head down to the local stationery store and pick-up a regular gold…

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Ball and Chain Shoppers – A challenge for retail brands

Finding the hidden opportunities for retail branding. An interesting piece of the puzzle for retailers is managing the reluctant customer. So much focus goes in to setting up the store design and merchandising to cater to the customer whose interest brought them into the store.…

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Retail Brand Innovation – Self Select Customer Service

An engaging way to deliver the service experience your customers want, when they want it. Understanding when to provide service to the contemporary consumer and when to leave them to shop under their own steam is a challenge for retailers. Bug them with unwanted offers…

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Breakfast at Tiffany’s – A brilliant brand collaboration

A Delicious Brand Partnership. A branding strategy that is underutilized yet regularly pays dividends is brand collaborations (especially when it comes to food). When co-branding is envisaged strategically and executed with brand sensitivity, the result can be an extraordinary brand experience – introducing new customers…

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All Hail the Pantone

  Everyone in the design industry is aware of the Pantone name and most probably even have a Pantone swatch mug gifted to them one xmas. The perfect gift for their “designery” friend or partner. Pantone is the universal language of colour which steers the…

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Retail Brand Hack; Rethinking the butcher store with vending machines

Applestone Meat Co. turns old tech into a new convenience brand proposition. Applestone Meat Co. is a butcher brand with two outlets in NYC. They are butchers who use their philosophy as a brand differentiator. As they say on their web site: The meat industry…

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Brilliant Brandertainment from John Lewis & Partners + Waitrose & Partners

Wonderful Brand Story-telling. The UK retail landscape has recently welcomed a notable rebranding with launch of the new John Lewis & partners and Waitrose & Partners. Complex architecture and relationship between the two brands aside, the brand design work and typography are stunningly elegant in…

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Adidas shoes are garbage

The UltraBoost sneaker from Adidas’ Parley ocean plastic collection   After the recent controversy with Coles supermarkets back flipping twice on providing single use plastic bags for free, here’s some good news stories on brands getting it right when it comes to the issue of sustainability.…

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