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The Future of Retail Branding for 2020 & Beyond

The changing face of consumer behavior raises a red flag for retail brands. When I think back even just a decade ago, the demands of retail customers were not so different from the decades before. Essentially most retailers could add a functional web site and…

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‘Tis the Season for lovely Christmas Brand Ads

It’s beginning to look alot like Christmas (well a little at least…) This Christmas season John Lewis has teamed-up with Waitrose (a member of their brand family) to create their festive commercial to play on its social media chanels. The charming piece of brand communication…

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Apple’s store design beautifully integrates branding and product.

The power of a beautiful design idea. Wander round Apple’s iconic 5th Avenue store in NY and you’ll come across this brilliant piece of retail brand design. Whilst the easy solution would have been a wall full of product (after all the beautifully simple Apple…

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A Lesson in Retail from Hanoi’s Shoe Street

Is this the toughest retail environment on the planet? On a trip to Vietnam this month I spent a couple of days sweltering through the streets of Hanoi Old Town. The mercury hit 37 degrees and the humidity was thick enough to cut with a…

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Social Media platforms are disconnecting from Brands.

No more sharing the love. In a move reflecting a growing frustration among brand owners and manager, global beauty brand Lush announced it will be shutting down its social media channels in the UK. For a brand as popular as Lush in a category where…

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Retail Brand Whole Foods Trials Convenience Format in NYC.

Retail Leader Tweaks Brand to Stay in Front. Recently US retail brand Whole Foods launched a new convenience format of their grocery store model. Since Amazon bought the business the upmarket grocery retailer has been active in trialing new formats aimed at different niches to…

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How Rebranding Transforms Retail Street Appeal to Drive Increased Sales

Measuring the positive impact of rebranding. One of the challenges for many businesses looking to rebrand is establishing hard metrics to measure impact and return on investment. We always like our clients to come to a branding project with clarity on what these metrics may…

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Tiffany Co shows the value of brand – and then take it too far.

The web is ablaze with ‘social commentary’ on Tiffany’s ‘Everyday Object Collection’. At first sight the US$1500 Tiffany 18k gold paperclip is a brilliant example of the power of brand. After-all, anyone can head down to the local stationery store and pick-up a regular gold…

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Ball and Chain Shoppers – A challenge for retail brands

Finding the hidden opportunities for retail branding. An interesting piece of the puzzle for retailers is managing the reluctant customer. So much focus goes in to setting up the store design and merchandising to cater to the customer whose interest brought them into the store.…

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Retail Brand Innovation – Self Select Customer Service

An engaging way to deliver the service experience your customers want, when they want it. Understanding when to provide service to the contemporary consumer and when to leave them to shop under their own steam is a challenge for retailers. Bug them with unwanted offers…

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Breakfast at Tiffany’s – A brilliant brand collaboration

A Delicious Brand Partnership. A branding strategy that is underutilized yet regularly pays dividends is brand collaborations (especially when it comes to food). When co-branding is envisaged strategically and executed with brand sensitivity, the result can be an extraordinary brand experience – introducing new customers…

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All Hail the Pantone

  Everyone in the design industry is aware of the Pantone name and most probably even have a Pantone swatch mug gifted to them one xmas. The perfect gift for their “designery” friend or partner. Pantone is the universal language of colour which steers the…

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